GTracker Privacy

1. Who We Are

GTracker is provided by Geo Tracks Live Ltf ("we", "us", "our"), a company registered in the United Kingdom.

Contact

Email: [email protected]
Website: https://geotracks.com

2. What GTracker Does

GTracker is a mobile application that enables real-time location tracking of a user’s device during events or activities. The app functions similarly to a physical GPS tracking device and transmits location data to authorised event organisers or designated viewers.

3. Information We Collect

We may collect and process the following information:

A. Account Information

  • Name
  • Email address
  • Phone number (if required for login or verification)
  • Event participation details

B. Location Data

  • Real-time GPS location
  • Historical route data during active tracking sessions
  • Timestamped movement data
  • Speed and distance metrics (where applicable)

Location tracking only occurs when:

  • You explicitly enable tracking
  • You join or participate in an event
  • The app is running with location permissions granted

C. Device Information

  • Device type
  • Operating system version
  • App version
  • IP address
  • Diagnostic and crash data

4. How We Use Your Information

We use your information to:

  • Provide real-time tracking services
  • Display participant positions during events
  • Generate route history and statistics
  • Improve app performance and reliability
  • Provide customer support
  • Comply with legal obligations

We do not sell your personal data.

5. Legal Basis for Processing (UK GDPR)

We process your data under:

  • Consent – when you enable location tracking
  • Contract – when you participate in an event using the app
  • Legitimate interests – to improve service performance and safety
  • Legal obligation – where required by law

You may withdraw consent for location tracking at any time by disabling permissions in your device settings.

6. Who Can See Your Location

Your live location may be visible to:

  • Event organisers
  • Event administrators
  • Other authorised participants (if enabled for that event)

Visibility depends on event configuration and your participation.

7. Data Storage and Security

We store data on secure servers using industry-standard encryption and access controls.

Security measures include:

  • Encrypted data transmission (HTTPS/TLS)
  • Role-based access controls
  • Secure server environments
  • Regular security monitoring

However, no system can guarantee 100% security.

8. Data Retention

We retain data only as long as necessary to:

  • Provide event services
  • Comply with legal obligations
  • Resolve disputes

Event organisers may configure retention periods for historical tracking data.

You may request deletion of your personal data (see Section 10).

9. International Transfers

Your data may be stored or processed outside the UK where our hosting providers operate. Where this occurs, appropriate safeguards are implemented in accordance with UK GDPR.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise your rights, contact: [email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Children

GTracker is not intended for children under 13 without parental or guardian consent. Where tracking involves minors (for example, youth events), event organisers are responsible for obtaining appropriate consent.

12. Background Location Tracking

GTracker may collect location data while the app is in the background, if you enable this permission. This is necessary to ensure continuous tracking during events.

You can disable background tracking at any time in your device settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app and on our website.